5bd Privacy Policy — Your Information Is Our Responsibility

Introduction and Applicability

This privacy policy ("Policy") is issued on behalf of the 5bd Casino platform ("5bd", "we", "us"). This policy applies to users in Bangladesh and describes what personal information we collect when you visit https://5bd.cam or use our services, how we use that information, how we share it with third parties, and what steps we take to protect your information.

By using our platform, you are considered to have fully read and agreed to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact our support team.

5bd provides services only to individuals aged 21 or older. We do not knowingly collect or process any information from minors.

What Information We Collect

5bd may collect the following types of information from you. There is a legitimate purpose behind each piece of information collected, and we collect only what is necessary.

a) Information You Provide Directly

When you register an account, log in, or contact us, you provide the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• National ID or passport number (for identity verification)
• Financial transaction details (bKash, Nagad, Rocket, or bank account number)

b) Automatically Collected Information

When you visit our website, some information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent
• Referral URL (where you came from before reaching our site)
• Cookie data (see details below)

c) Gaming and Transaction Information

Information related to gaming activity on our platform is also stored:

• Deposit and withdrawal history
• Play history and betting records
• Details of bonuses and promotional offers received
• VIP level and rewards information
• Customer service communication records

Purpose of Data Use

5bd uses your information only for the following legitimate purposes. We do not use your information for any unauthorized purpose.

Primary Purposes

• Account management: For registering, verifying, and maintaining your account.
• Identity verification (KYC): For fraud prevention and age verification.
• Financial transaction processing: For managing deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
• Customer service: For responding to your questions, complaints, and support requests.
• Service improvement: For analyzing user behavior to improve the website and gaming experience.
• Security and protection: For detecting and preventing fraud, money laundering, and other illegal activities.
• Legal compliance: For complying with applicable laws and regulations.

Secondary Purposes (With Your Consent)

• Providing personalized promotional offers and bonus information.
• Sending email notifications about new games, services, and promotions.
• Invitations to participate in market research and surveys.

You may withdraw your consent for secondary use of your information at any time. Contact us at [email protected] or reach out via 24/7 live chat support.

Cookie Policy

Cookies are small text files that our website stores on your device. 5bd uses the following types of cookies:

Essential Cookies

These cookies are essential for the basic functioning of the website. Without them, login sessions, security tokens, and shopping carts will not work. These cookies cannot be disabled.

Functional Cookies

These cookies remember your preferences — such as language settings and display preferences. You can disable them, but you will lose some features as a result.

Analytics Cookies

These cookies help us understand how users are using our website. This information is used to improve the website.

Cookie Controls

You can disable or delete cookies at any time from your browser settings. Please note that disabling essential cookies may prevent our platform from functioning properly.

Information Sharing with Third Parties

5bd never sells your personal information. However, information may be shared with third parties in the following limited circumstances:

Service Provider Partners

Some information is shared with trusted partners who help operate our services, such as:

• Payment processors (bKash, Nagad, Rocket, and banks)
• Identity verification service providers
• Cybersecurity service providers
• Cloud hosting and data storage providers

All these partners operate under strict confidentiality agreements and may use your information only for the specified purposes.

Legal Obligations

We may be required to disclose information to comply with applicable laws in Bangladesh, court orders, or directions from government authorities. In such cases, we always share information only within the limits of legal requirements.

Business Transfers

If 5bd goes through a merger, acquisition, or asset sale, your information may be transferred. In such cases, you will be notified in advance and informed about the new policy.

Data Security Measures

5bd has implemented industry-standard technical and organizational measures to protect your personal information. Our security framework is built on the following key pillars:

Technical Protection

• SSL/TLS encryption: All traffic on our site is secured with 256-bit SSL encryption.
• Data encryption: Sensitive information remains encrypted even when stored.
• Firewall protection: An advanced firewall system blocks unauthorized access.
• Regular security testing: Periodic security audits and vulnerability assessments are conducted.
• Two-factor authentication: Two-factor authentication is available for your account.

Organizational Protection

• Only authorized staff have access to personal information.
• All staff are trained in privacy and data protection.
• All data access activities are logged and monitored.
• Legal confidentiality agreements are maintained with third-party partners.

In the Event of a Data Breach

If a data breach occurs that may pose a risk to your privacy, we will notify you as soon as possible and provide guidance on the necessary protective steps to take.

Data Retention Period

5bd does not store your information indefinitely. We retain information for as long as necessary to fulfill the specific purpose for which it was collected.

Retention Principles

• Account information: For the duration the account is active and for a specified period after closure as required by law.
• Financial transaction information: For as long as required to meet financial regulatory requirements.
• Communication records: For as long as necessary to ensure effective customer service.
• Technical logs: Retained for a limited period for security purposes.

Information that is no longer needed after your account is closed will be securely deleted or anonymized. Some information may be retained for a specified period due to legal obligations.

Your Rights

As a user of 5bd, you have the following rights regarding your information:

Right of Access

You may request a copy of the personal information we hold about you. We will provide this information within a reasonable time.

Right to Rectification

If the information we hold about you is incorrect or incomplete, you may request a correction. This can be done through your account settings or by contacting us.

Right to Erasure

In certain circumstances, you may request that your information be deleted. However, if there are legal obligations, it may not be possible to delete all information.

Right to Restrict Processing

In some cases, you may request that processing of your information be restricted. In this case, the information will be retained but will no longer be processed.

Right to Withdraw Consent

You may withdraw your consent at any time for information being processed on the basis of your consent. Processing carried out before the withdrawal of consent will remain valid.

To exercise any of the above rights, please contact us. We will respond to your request within 30 days.

Protection of Minors

5bd strictly provides services only to individuals aged 21 or older. We do not knowingly collect or process information from any person under the age of 21.

Age verification is mandatory at the time of registration. If we learn that a minor is using or attempting to use our services, the relevant account will be immediately closed and all information for that person will be deleted.

If you become aware that a minor is using our platform, please notify us at [email protected] or let us know via our 24/7 live chat.

Policy Changes

5bd may update this privacy policy from time to time. If there are significant changes to the policy, we will notify you in the following ways:

• A clear notice will be displayed on the website.
• A notification will be sent to the registered email address.
• The "Last Updated" date on this page will be changed.

If you continue using our platform after the changes, you will be considered to have accepted the updated policy. We therefore recommend that you review this policy regularly.

Contact & Complaints

If you have any questions, concerns, or complaints about our privacy policy, please contact us using the methods below. Our support team is always ready to assist you in Bengali.

If you are not satisfied with our response or your complaint has not been resolved, you have the right to file a complaint with the applicable regulatory authority.

To learn about our other legal policies, see: Terms & Conditions and Responsible Gaming.